Privacy Policy

Last updated: May 16, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve our administrative coordination and on-ground concierge services. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to China Medical Portal.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: China
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual, utilized strictly for logistical and administrative coordination.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service (such as local transport or accommodation partners).
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
  • Website refers to China Medical Portal.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service to coordinate your on-ground itinerary, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, as well as facilitate your travel and administrative needs. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Travel itineraries and accommodation preferences
  • Identification details required for hospital registration and local mobile payment setups (e.g., WeChat Pay/Alipay)
  • Usage Data

Note: We specialize strictly in comprehensive administrative coordination and premium concierge services. We do not provide medical advice or direct clinical treatment, and therefore do not process or store direct clinical treatment records unless explicitly provided by You for non-clinical administrative translation or hospital registration purposes.

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information to improve and analyze Our Service.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including facilitating hospital navigation, VIP airport transfers, and local logistics.
  • To manage Your requests: To attend and manage Your specific concierge requests, such as dietary preferences, accommodation arrangements, and daily lifestyle support.
  • For the performance of a contract: The development, compliance, and undertaking of the concierge services You have contracted with Us.
  • To contact You: To communicate with You regarding itinerary updates, on-ground coordination, or informative communications related to your stay.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.

Sharing of Your Personal Data

We rigidly adhere to international data protection protocols to ensure that your information remains secure. We may share Your personal information in the following situations:

  • With Service Providers: We may share Your information with local service providers (such as private chauffeurs, accommodation hosts, or translation staff) strictly to execute the on-ground logistics You have requested.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
  • With Your consent: We may disclose Your personal information for any other purpose with Your explicit consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and by our on-ground teams. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Security of Your Personal Data

Your privacy is our utmost priority. We maintain strict confidentiality standards to ensure that all your non-clinical administrative documents and personal information remain secure at all times. While We strive to use commercially acceptable means to protect Your Personal Data, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, or how we handle your administrative coordination data, You can contact us:

Contact Our Concierge